Web Genius’s online review management tool helps build trust in your brand
Where they were once just a “nice to have”, now online reviews on platforms like Google can make or break a consumer's decision to interact with your business. Their significance, influence, and visibility in consumers' minds is growing rapidly and they are increasingly relying on reviews, often as their primary source of information.- Reviews influence 88% of users in discovering a local business (podium.com)
- 91% of people trust online reviews as much as personal recommendations (Trustpulse)
- Businesses with positive reviews can see a 25% increase in conversion rates with even a small increase in their average star rating (Findstack)
“I love that I don’t have to think about requesting reviews. The system automatically emails a request the first time a XERO invoice is issued to a new customer”
- Automated review requests linked with XERO invoicing
- Annual email requests to customer base
- Dedicated "Leave a Review" page on the website
- Prominent homepage review button
- QR codes and unique URLs for easy review submissions
- Expert advice on attracting more positive reviews
“One of the biggest benefits to me is the knowledge that if negative feedback comes via the Review Engine, I will be immediately notified and have the opportunity to respond directly"
- Daily email prompts for new feedback
- Immediate alerts for negative feedback
- Tools for addressing negative feedback quickly and directly
“I don’t have to wait for people to find my online reviews. The online review widget works seamlessly with my website and only shows my very best reviews to website visitors”
- Dedicated "Customer Reviews" page on the website
- Customisable star threshold settings for displayed reviews
- Aggregated reviews from Google, Facebook, and NoCowboys
- Customisable website review widget
- Trust signal badges at review milestones (25, 50, 100 reviews)
The Review Engine makes a powerful addition to our other web marketing packages
Integrating a Web Genius Review Engine with your existing Web Genius products like SEO, Google Dominator Websites or Sales Pages offers numerous benefits that can significantly enhance your business's online presence and customer engagement:
Boost customer trust and credibility
Positive online reviews build trust with potential customers. Studies show that 91% of people trust online reviews as much as personal recommendations, making a robust review system essential for establishing credibility (TrustPulse) (Findstack)
Improve SEO and online visibility
Reviews are a crucial factor in local SEO rankings. They account for about 15% of Google's local ranking factors, meaning a higher volume of positive reviews can improve your search engine visibility, driving more traffic to your site (Findstack)
Increase conversion rates
Reviews can significantly influence purchasing decisions. Businesses with positive reviews can see a 25% increase in conversion rates with even a small increase in their average star rating (Findstack). Displaying reviews prominently on your site can convert visitors into customers more effectively.
Effective feedback management
The system offers tools to manage reviews proactively. If you receive negative feedback through the Review Engine, you'll get an instant email alert, allowing you to respond quickly and potentially turn a negative experience into a positive one. You'll also receive an email notification for positive reviews. We recommend responding to these promptly, as it shows the public that you are attentive and value customer feedback.